FAQs

How do I identify my iMac model?

To identify your iMac model:

  • Check the Model Number: The model number is located on the back of your iMac, near the bottom or on the stand. You can also find it by going to "Apple Menu" > "About This Mac" and looking under "System Report" for detailed information.
  • Visit Apple’s Model Identification Page: For more detailed steps on identifying your iMac model, visit Apple’s guide: Apple Model Identification Page.
  • Retail Box: If you still have the original packaging, you can also check the model number printed on the box for easy reference.
How is the price determined for my iMac?

The price for your iMac is determined by several factors:

  • Model and Specifications: The specific model of your iMac, including the screen size, processor type, RAM, and storage capacity, plays a big role in its value.
  • Condition: The physical condition of your iMac is important. Any screen or body damage will lower its value, while a well-maintained iMac will fetch a higher price.
  • Accessories: Including original accessories such as the keyboard, mouse, and retail packaging can increase the value of your iMac.
How should I prepare my iMac for shipping?

Before shipping your iMac, follow these steps to ensure safe delivery:

  • Backup Your Data: Use iCloud or another secure method to back up all your important data and files.
  • Disable Find My: Turn off "Find My Mac" by going to "System Preferences" > "Apple ID" > "iCloud" and uncheck "Find My Mac" to remove your device from your Apple account.
  • Sign Out of iCloud: Go to "System Preferences" > "Apple ID" > "Overview" and click "Sign Out" to unlink your iMac from your Apple ID.
  • Power Off and Clean: Turn off your iMac and clean it thoroughly to ensure it arrives in the best condition.
  • Packaging: Ensure that the iMac is securely wrapped in protective materials such as bubble wrap or foam padding. Place it inside a sturdy box to prevent any damage during transit.
  • Shipping: We offer free shipping and a pre-paid shipping label will be provided.
How do I ship my iMac safely?

To ensure your iMac arrives safely, follow these detailed packing instructions:

  • Use the Original Packaging (if available): The best way to pack your iMac is to use the original packaging that came with it. The retail box is designed specifically to protect your device during shipping. If you still have it, be sure to use the foam inserts and padding that came with the box.
  • If You Don't Have the Original Packaging: If the original box is unavailable, use a sturdy, appropriately sized box. Here's how to pack your iMac securely:
    • Wrap the iMac: Wrap your iMac in a layer of bubble wrap, ensuring that all corners and edges are well-protected. Make sure the screen is fully covered.
    • Protect the Corners and Edges: Use extra padding for the corners and edges. This area is the most vulnerable during shipping. You can use foam corner protectors or additional bubble wrap.
    • Use a Sturdy Box: Place the wrapped iMac in a box that allows at least 3-4 inches of clearance on all sides. Fill any empty space with packing peanuts or foam to keep the device secure and prevent movement during transit.
    • Seal the Box Securely: Use strong packing tape to seal the box. Ensure all seams are taped down and the box is reinforced for extra security.
  • Label the Box: Clearly mark the box as "Fragile" to ensure it is handled with care during transit.
  • Consider Shipping Insurance: If you're concerned about potential damage during delivery, we recommend purchasing shipping insurance for peace of mind.

Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.