FAQ

General

BuyBackTronics – what do we do?

We offer a platform for you to sell your previously loved electronic devices in an easy, convenient and risk-free manner. We understand that selling on online marketplaces can be daunting and is not for everyone. We provide an alternate choice and strive to ensure that our service alleviates the inconvenience and risks involved whilst still offering fair value for your device. Every BuyBackTronics trade-in is handled in a streamlined manner with constant updates throughout the process.

What do we do with your devices?

Every device received is thoroughly tested and graded. We then input it into our system along with any notations specific to it. A good majority of the devices we receive end up being resold as-is. Some devices are repaired and re-sold and some end up being sold for parts.

Why should I trust BuyBackTronics with my device?

Due to the unique reverse nature of our business, there aren’t many prepackaged solutions available to easily and quickly get going. We have invested considerable amount of time and money into the design and development of our website along with our warehouse operations to be competitive in this industry. We are in this business for the long haul and it would be a poor business decision to risk losing all of this for small short term gains. We recommend researching our reviews on Google and visiting our Better Business Bureau page to verify our A rating.

Process

How does it work?

There are several stages to our process:

1. GET A QUOTE
  1. Go to buybacktronics.com
  2. Find the electronics you want to sell and get a quick quote based on your device specifics.
  3. If you're happy with your quote, go through our checkout process, print a shipping label and/or request for shipping materials.
2. SHIP IT OUT
  1. Prepare your device(s)
  2. Package your device(s)
  3. Ship, at no cost to you.

You can download your free shipping label at checkout, or from the subsequent trade-in quote e-mail that will be sent to the e-mail address you provided.

If you've requested for shipping materials, they should be on their way (your shipping label will be included), once received and your device has been prepped and packaged – you're ready to ship out!

3. INSPECTION

Once your device is received, it will be thoroughly inspected. If accurate, the trade-in will be accepted. If any discrepancies are found the quote will be amended, and an email with an amended offer will be pending your approval.

4. GET PAID QUICK

Once the device passes through inspection, get paid quickly through one of our three payment options - Check, eCheck or PayPal, whichever you selected at checkout.

Quote/Offer

How do I determine if my phone is Unlocked?

Since we pay more for unlocked phones, the absolute sure way to confirm that your phone is unlocked is to call your service provider. If it's not, ask them if they can unlock it before you trade it in and submit your device as unlocked.

How can I accurately “Grade” my device condition?

Our grading guideline is quite self-explanatory and easy to use. However, if you're unsure, just select the condition that you feel best describes your device. If we feel the need to adjust, we will let you know.

Does the trade-in quote expire?

Yes, your device must be shipped within 14 days of the date of your trade-in.

Why is an offer amended?

An offer is amended after the device goes through the inspection process and is found not to match the device specifics that were selected by the customer.

What if I don't agree with the amended offer?

In the event that you do not agree with the amended offer, you can request for the device to be re-inspected. The device will be evaluated by a different specialist, after which the offer will either be revised or stay the same, at which point you have the option to either accept the offer or request to have your device back. We will send it back at no cost to you.

What if I don't receive my trade-in quote summary confirmation e-mail?

The trade in quote summary not only serves as a confirmation of your quote but also contains important pre-shipment instructions. If you have not received your e-mail please check if you entered a valid e-mail address or check your Spam/Junk folder and add BuyBackTronics to your Safe Senders list.

Do you accept international trade-ins?

Currently, we only accept trade-ins from within the United States.

What are some of the third party sites I can use to check the details/status of my device?

For Apple products Check Coverage (Apple) – To find model, capacity

For ESN CheckESNFree.com – To check ESN status of your device

For iCloud locks iPhoneOX.com – To check if your device is iCloud clear

Shipping

Is my package insured?

All packages are insured by the carrier up to $100 against theft or accidental damage. You are highly encouraged to buy additional insurance, especially if your devices are worth more. BuyBackTronics cannot be held liable for any theft or accidental damage that occurs in transit.

How do I get a shipping label and materials?

When you complete the trade-in quote process and checkout, you will have the option to select between requesting just a shipping label or a shipping label with shipping materials. You can download the shipping label at checkout or from the trade-in quote summary confirmation e-mail that will be sent to you once you complete checkout. Alternatively, you can wait for your shipping label to arrive with your shipping materials, if you requested for them.

Should I send along my SIM card?

No, we do not need your SIM card for the inspection process. You can go ahead and remove it. If however, you have forgotten to remove your SIM card, we will ensure that we dispose it as part of the inspection process.

Should I send along my box/accessories?

The only items that you should send along with your phone are the ones that you included when generating the quote. We generally only pay for original new/sealed accessories and unfortunately are unable to accept/pay/save or return any accessories you may include with your device that are not part of the trade in quote.

Can I use my own packaging materials?

In the interest of saving time and helping us keep costs down, so that we can offer you the highest value possible for your device(s) we encourage you to use your own shipping materials. Just ensure that your electronics are safely and securely package so that they don't get damaged in transit.

Can I pay for my own shipping?

You can decide to use your own shipping label or a carrier of your choice; however we discourage you from doing so. When doing so, we cannot confirm any insurance coverage for your package. Additionally, because we receive bulk shipping discount from carriers, we will not be able to reimburse you for your cost of shipping.

What if my package weighs more than what is stated on the shipping label?

Don't worry about it. Carriers bill us on an actual basis based on what they receive at the time of shipping.

How do I ship my package?

Once you have prepped your device, packaged it and are ready to ship it, drop it off at the nearest drop off location of the carrier that you have the shipping label for. Please note that we DO NOT recommend dropping off your device at a drop off location, but at a physical location where you can receive a receipt confirming that your package was received.

Can I track my package?

Yes, you can track your package using the tracking number provided on your shipping label. Additionally, once we receive and scan your package, you will automatically receive an e-mail letting you know the same.

What if my device(s) are received damaged?

Insurance claims can ONLY be filed for packages that WERE packaged securely and that appear to have been damaged due to mishandling in transit AND used our prepaid shipping labels. If you did not opt for additional insurance, the carrier will only cover up to $100 for any theft or damage during transit. If you did opt for additional insurance, your compensation will depend on the additional coverage purchased. If you did NOT use our prepaid shipping labels, you will have to check for insurance coverage with your carrier.

What if I cannot print my shipping label?

If for whatever reason you cannot print out the shipping label, please contact us and we will arrange to mail one out to you.

Inspection

How are the devices inspected?

Your device(s) are inspected by our inspection specialists to confirm if all the product attributes selected ex: model, carrier, capacity, condition match the device(s) received. If they are, your trade-in quote is accepted and your payment will be processed per the preferred payment method selected. If there is a discrepancy found, an amended quote will be sent to you, waiting for your approval.

All devices undergo numerous checks such as the authenticity of the device and if the device shows up as financed/lost/stolen. Devices are also checked for water damage and battery life.

Do you open devices for repair?

We do not open or repair any customer devices. They are our customer's property until we have bought them.

What happens to my personal data on my devices?

If you have not already reset the device(s) as recommended before you sent them to us, rest assured that all your personal data is wiped as part of the inspection process once it arrives at our facility.

Payment

How do I get paid?

We currently offer two payment methods – PayPal, eCheck or Check.

When do I get paid?

Within 24 hours of your device being inspected and found to match your selected description.

How long it takes you to receive your payment will depend on your preferred method of payment, with eCheck being the fastest and least expensive method of payment.

What if I want to change my preferred method of payment or payment information?

For security reasons, the only way to change payment preferences or information once your trade-in quote has been submitted is to contact us directly.

What purpose does creating an account serve?

At BuyBackTronics, we like to foster a long term relationship with our customers. We want you to keep coming back! Creating an account helps you keep track of past or present trade-in quotes or manage multiple trade-ins. It also speeds up your subsequent visits so that you don't have to re enter all your information again.